The Home Team

Who is THE HOME TEAM and what do they do?

THE HOME TEAM was specifically designed to provide exceptional branch support, while taking on all concerns, questions, and suggestions from all retail branches. THE HOME TEAM will provide solutions to all branch level problems by acting as or providing the following:

  • On-boarding support
  • Systems training and training material development
  • Systems support – CRM, SharePoint, and Encompass
  • Department Liaison (if needed) – Intermediary between Retail and IT, Licensing, Legal, Marketing, HR, and Payroll
  • “I’m not sure who to call” or “I’ve hit a wall” situations
  • Third party vendor administrators

Branch Liaison

Matt Smith

Feedback for our retail management team is critical for long-term success. We want our retail division to strive for greatness in all aspects of what we do. Please provide THE HOME TEAM with feedback if you see an opportunity for positive change in our current process, new products or even if it’s just to share examples of how we are standing out from the competition. THE HOME TEAM acts as the ears and voice of Home123Mortgage and we want to hear about it from you!

How do you contact THE HOME TEAM?


PHONE HOME is your direct contact with Home123Mortgage. This hotline was created to strengthen the dialogue between you and corporate headquarters. Each call will be directed to a team of Home123Mortgage professionals who can provide immediate assistance. All missed calls received between the hours of 7:00 AM and 5:00 PM PST will be returned within one hour of receipt. If you need assistance outside of these hours, contact THE HOME TEAM Leaders via their cell phones.

Home123 New Loan Application